Frequently Asked Questions

7game6 requires identity verification (KYC) before you can make deposits or withdrawals. You'll need to submit a clear photo or scan of one government-issued ID — such as a Philippine passport, SSS ID, PhilHealth ID, driver's license, or UMID card. You may also be asked to provide a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last 3 months). KYC verification is typically completed within 24 hours on business days.

On the 7game6 login page, click Forgot Password. Enter the email address or mobile number linked to your account. You'll receive a password reset link or OTP within a few minutes. Follow the instructions to set a new password. If you don't receive the reset email, check your spam or junk folder. If you're still having trouble, contact 7game6 support via live chat and our team will assist you right away.

No. Each player is allowed only one account on 7game6. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any balances or bonuses. If you believe a duplicate account was created in error, please contact our support team immediately to resolve the issue.

You can update certain account details — such as your email address, mobile number, and contact preferences — from your Account Settings page after logging in. Some information, like your full legal name and date of birth, cannot be changed after KYC verification is complete, as these are tied to your verified identity. If you need to correct a verified detail due to an error, please contact 7game6 support with supporting documentation.

7game6 supports the following payment methods for Filipino players:

• GCash — the most popular and fastest option for both deposits and withdrawals
• PayMaya / Maya — instant deposits and withdrawals
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts

Please note: 7game6 does not accept credit cards for gambling deposits, in compliance with Philippine regulations. Cryptocurrency is also not accepted.

GCash withdrawals on 7game6 are typically processed within 15 minutes to 1 hour after your request is approved. Processing times may vary slightly during peak hours or if your account requires additional verification. Maya withdrawals follow a similar timeline. Bank transfers generally take 1–3 business days depending on your bank's processing schedule. All withdrawal requests are subject to a standard review to ensure account security.

Yes, 7game6 has a minimum deposit requirement to keep transactions manageable and secure. The minimum deposit via GCash and Maya is ₱100. For bank transfers, the minimum is ₱500 due to bank processing fees. There is no maximum deposit limit for standard accounts, though high-value transactions may require additional verification as part of our security protocols. All amounts are in Philippine Peso (₱).

Withdrawal delays on 7game6 can happen for a few reasons:

• Your KYC verification is incomplete or pending review
• The withdrawal amount exceeds your verified account limit
• There is an active bonus with unmet wagering requirements on your account
• Your withdrawal request was submitted during a high-volume period
• Additional security checks were triggered on your account

If your withdrawal has been pending for more than 24 hours, please contact 7game6 support via live chat with your transaction reference number for a status update.

For security and anti-fraud purposes, 7game6 requires that withdrawals be sent to the same payment method and account used for deposits. This means if you deposited via GCash number 09XX-XXX-XXXX, your withdrawal must go back to that same number. If you need to update your linked payment method, please contact support and complete the required verification process before requesting a withdrawal.

7game6 offers a wide and growing library of online casino games designed for Filipino players. The main game categories include:

• Slots — hundreds of video slot titles with various themes, paylines, and bonus features
• Bingo — classic and modern bingo variants with real-time multiplayer rooms
• Dragon Gate — a fast-paced card prediction game popular across the Philippines
• Royal Fishing — an action-packed fishing arcade game with multiplier rewards
• Live Casino — live dealer games including baccarat, roulette, blackjack, and more, streamed in real time

New games are added to 7game6 regularly, so there's always something fresh to try.

Yes — 7game6 is fully optimized for mobile play. The platform works smoothly on both Android and iOS devices through your mobile browser, with no app download required. The mobile interface is designed to give you the same full gaming experience as the desktop version, including live casino games, slots, bingo, and fishing games. For the best experience, use a stable Wi-Fi or LTE connection.

Yes. All games on 7game6 use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our slot games and table games are provided by reputable game developers whose RNG systems are regularly audited by independent testing laboratories. Live casino games are conducted by real dealers in real time, adding an additional layer of transparency to the gaming experience.

Dragon Gate is a simple and exciting card game where two cards are dealt face-up — one on the left (Dragon) and one on the right (Tiger). A third card is then drawn, and you bet on whether it will fall between the two cards (Gate), or match one of them. The closer the two gate cards are in value, the higher the payout for a successful Gate bet. It's one of the fastest-paced games on 7game6 and a firm favorite among Filipino players who enjoy quick, high-energy rounds.

7game6 offers a welcome bonus for new players upon their first deposit. The bonus amount and terms are displayed on the promotions page at the time of registration. To claim the welcome bonus, make your first qualifying deposit and opt in to the promotion during the deposit process. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before you can withdraw bonus-derived winnings. Always read the full bonus terms before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you must bet the bonus amount before any winnings from that bonus can be withdrawn. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Different games on 7game6 may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

Yes — 7game6 regularly runs promotions for existing players, including reload bonuses, cashback offers, free spins on selected slots, and special event promotions tied to Philippine holidays and major sporting events like PBA, NBA, UFC, and boxing. To stay updated on the latest 7game6 promotions, check the Promotions section of the website after logging in, or opt in to email and SMS notifications in your account settings.

7game6 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text, and payment processing is handled through secure, verified payment gateways. We also implement two-factor authentication (2FA) options for account login, and our systems are monitored 24/7 for suspicious activity. For full details on how we handle your data, please review our Privacy Policy.

If you notice any unauthorized logins, unexpected transactions, or other suspicious activity on your 7game6 account, take these steps immediately:

• Change your password right away from Account Settings
• Contact 7game6 support via live chat to report the issue
• Request a temporary account lock while the issue is investigated
• Check your linked email and mobile number for any unauthorized changes

Our security team will investigate and respond promptly. Never share your login credentials or OTP codes with anyone — 7game6 staff will never ask for your password.

The minimum age to register and play on 7game6 is 21 years old, in accordance with PAGCOR regulations governing online gaming in the Philippines. All players must complete identity verification to confirm they meet this age requirement. 7game6 takes underage gambling very seriously — any account found to belong to a player under 21 will be immediately suspended and all funds returned. If you are a parent or guardian, please ensure minors in your household cannot access your 7game6 account.

7game6 provides several responsible gaming tools accessible from your Account Settings under the Responsible Gaming section:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
• Session Time Limits — get reminders or automatic logouts after a set play duration
• Cool-Off Period — take a break of 24 hours, 7 days, or 30 days
• Self-Exclusion — block your account for 6 months, 1 year, 3 years, or permanently

For more information, visit our Responsible Gaming page. Remember: Gambling is addictive. Know when to stop.

To request self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team via live chat. You can choose an exclusion period of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, self-exclusion cannot be reversed before the chosen period ends. During self-exclusion, you will not receive any promotional communications from 7game6, and any attempt to create a new account will be blocked. If you are struggling with gambling, please also consider reaching out to a professional support organization.